• appropriate treatment for your condition when you need it
• the best possible care at all times, based on the latest evidence
• to be treated with respect and have easy and honest communication with the doctors, nurses and other health care professionals who are providing care to you
• to be looked after by clinicians who have the necessary clinical skills for the work that they do
• those who provide care to you are well-supported and part of effective teams, and have access to the resources (including equipment and information) they need to do their work
• systems that are designed to prevent inadvertent or accidental harm to you while in hospital
• if you have concerns, you will be able to talk to someone immediately and have your concerns addressed to your satisfaction
• if something goes wrong with your care, that there is a system in place to openly report, investigate and fix the underlying problems so that others are not harmed. In addition, you will be told openly and honestly what went wrong and receive an apology
• assurance that there is an external body evaluating the safety of care in hospitals and working to improve quality and safety in the Hope Clinical Care.

Your concerns will be treated confidentially and only discussed with people who need to be told about it.

Hope Clinic is committed to safeguarding the privacy of patient information. Our doctors, nurses and other staff are bound by law and a strict code of conduct to maintain confidentiality of patient information.